FAQs

General

1. Why is your jewelry more expensive than other websites?

We’ve spent more than 10 years finding the best suppliers, going as far as to visit various factories across the world and hand picking our product. We do not sell plated surgical steel jewelry which generally leads to lower prices (and lower quality). Our steel is surgical grade, meaning it’s more expensive, but far better quality. We’re committed to providing the best we can at fair prices.

2. Is there a minimum purchase required?

No, at Wicked, there is no minimum quantity or minimum value for orders.

3. Do you offer free shipping?

Yes, we offer free shipping within Canada on orders over $75.00 CAD. Please see our shipping policies for more information.

4. Do you offer discounts for large orders?

Yes, we offer discounts for orders over 250.00 CAD, plus free shipping. We also have a Loyalty Program for repeat customers. You can learn more about earning discounts here.

Shipping

1. Do you offer expedited shipping?

Yes, through our partners at UPS we can offer expedited shipping which will cost you the customer if you wish to do so.

You are also responsible for all duties and taxes incurred through your customs in your country.

2. When will I get my delivery?

Soon! Orders placed before 3 PM MST Monday through Friday are dispatched from our warehouse the same day, subject to availability. Please note that processing time does not allow for any issues that may occur during payment authorization, and all time estimates below are subject to changes as a result.

Standard Shipping

Standard shipping service is provided with final delivery via Canada Post. Delivery can be expected within 4-10 business days depending on your address, Monday through Friday. You will receive an order and shipping confirmation email so that you can track your order.

Express Shipping

Express shipping typically arrives within 2-3 business days and are delivered Monday through Friday. Please note that a signature is required upon delivery.

Overnight

Orders must be submitted Monday through Friday by 3 PM MST in order to ship the same day. Orders placed after 3 PM MST will ship the following business day. Weekend delivery is not available, all orders will be delivered between Monday and Friday.

Please note that a signature may be required upon delivery.

3. Do you ship internationally?

Yes! We ship anywhere in the world. International shipping outside of North America typically arrives in 10-14 business days.

4. How much will my shipping cost?

Now would be a good time to let you know we provide free shipping within Canada on orders over $75!

All other shipping and handling charges are determined by the weight of your package. Please be aware that all shipping fees are subject to change.

If there are any backordered items that change the weight of the package, the shipping charges will be adjusted accordingly. All backordered items are not charged to you when your package is shipped.

5. How do I track my order?

When we ship your order from our warehouse, you'll receive a shipping confirmation email containing tracking information. Once you receive your tracking information, you can use the tracking number to track your order. If you don’t receive your order within the expected shipping date, give us a call at 1-403-406-7172 or email us at info@wickedbodyjewelry.ca

6. I gave you the wrong shipping address!

Please carefully check both your billing and shipping address before finalizing any order. In the event there is an error in your shipping information, we will do our best to help you out, but you will be responsible for additional charges that may be accrued.

If there are any questions in regards to the correct address, please contact our office to make any corrections before finalizing your order.

Payment

1. What type of payment methods do you accept?

We accept Visa, MasterCard, and Paypal. We do not offer cash on delivery payment.

2. How do I know if my payment went through?

We’ll shoot you an order confirmation email once your order goes through. If you received an order number, you're all set! If you didn’t receive one of these, your order will not be processed, so please call customer service for further assistance.

When confirming your order, sure to only click the "Submit" button once to avoid duplicate orders or charges.

Returns and Exchanges

1. I ordered the wrong size.

If you aren't sure what your size/gauge is, please visit your local tattoo/piercing shop before ordering and they can tell you exactly what size.

We understand mistakes happen. If you've already ordered the wrong size, please get in touch with us right away to correct your order. If you've already received it, as long as the packaging hasn’t been opened, we will gladly issue you a refund or exchange.

* All requested exchanges must be initialized within 14 days of the order date.

2. Do you accept returns?

Unfortunately, we do not accept returns due to Health Canada regulations for body jewelry.

That said, we take great pride in our reputation for quality and excellent value. If you are dissatisfied with a purchase for any reason, please email info@wickedbodyjewelry.ca with your concerns and include photos of the jewelry you are dissatisfied with. We'll review each case on an individual basis.

* Returns may be accepted due to a manufacturer defect with the item.
* All requested returns must be initialized within 14 days of the order date.
* Any items purchased online that have been accepted for return must be returned by mail. Returns will not be accepted in-store.

3. Will you accept exchanges?

Unfortunately, we do not accept exchanges due to Health Canada regulations for body jewelry.

That said, we take great pride in our reputation for quality and excellent value. If you are dissatisfied with a purchase for any reason, please email info@wickedbodyjewelry.ca with your concerns and include photos of the jewelry you are dissatisfied with. We'll review each case on an individual basis.

* Exchanges may be accepted due to a manufacturer defect with the item.
* All requested exchanges must be initialized within 14 days of the order date.

4. My order is damaged.

We want our customers to be happy and if there is a problem or defect in the jewelry we will gladly fix the problem. Please e-mail us or use the contact form on the contact page within 3 days of receiving the shipment. Make sure to include your name, order number, and describe the problem in the e-mail so we can properly address your concerns.

Ordering

1. How do I know if my order was placed?

Once you’ve finished the checkout process, you will be directed to the Order Summary page which will confirm your purchase details. On that page, there will also be an Order Summary reference number. We recommend that you keep this number for your records as it is required for order references, and for tracking your order. We'll also send you an order confirmation email that will let you know we've received your order. If you don’t see an order confirmation email shortly after you place your order, check your spam folder prior to giving us a call.

2. When will I receive my order?

Delivery times may vary. Standard shipping within North America can take anywhere from 5-7 business days. If you’ve expedited your order, you can expect to see it within 2-3 business days. If you’re ordering internationally, this can take anywhere from 6-14 days.

To check the status of your order, simply use the tracking number to track your order.

3. How can I check my order status?

For registered users: You may follow the status of your order via our emails to you, or sign into My Account at any point to check the status of your order in your Order History.

For non-registered users: You may follow the status of your order via our emails to you, or contact customer support by calling 1-403-406-7172 or by emailing info@wickedbodyjewelry.ca. Orders placed as a Guest are not stored or retrievable on our website.

4. How do I cancel my order?

If you get in touch with us before your order is dispatched, we can cancel your order no problem. To do this, give us a phone call at 1-403-406-7172 with your order number. If we have already dispatched your order, we cannot cancel it.

5. Can I change my order?

If you get in touch with us before your order is dispatched, we’d be happy to change your order. To do this, give us a phone call at 1-403-406-7172 with your order number. If we have already dispatched your order, we cannot change it.

Products and Piercings

1. What size do I need?

Since there is no universal sizing system for body jewelry, we recommend checking with your local piercer to find out the appropriate gauge and length. If that's not possible, we've listed some guidelines below. These are suggestions only. The size of a piece of body jewelry is determined by its gauge, length, and inside diameter. The gauge is the thickness of the jewelry shaft. The smaller the gauge number, the thicker the jewelry is. We’ve made a handy chart for your reference.

2. Are your tunnels and plugs always sold in pairs?

Unless stated otherwise in the product description, you will always receive a pair of plugs or tunnels.

3. Do you do custom orders?

Absolutely! Contact us directly using the email provided to send us specific information.

4. What type of material should I wear?

We highly recommend chatting up your local piercer. Professional piercers use surgical stainless steel and titanium initially because they are hypoallergenic. These are the best materials to prevent any reactions to the object in your body! Once a new piercing heals, you can play around with different materials and styles.

5. Where do you get your products from?

All our products are handpicked from the highest calibre manufacturers and designers in Thailand.

6. What’s the smallest size I can stretch to?

Technically anything larger than a standard ear piercing which is 18 gauge (1.0 mm) is considered a stretch. If you’re wanting to wear plugs or tunnels most jewelry will start at an 8 gauge.

7. What size can I stretch to and still go back to a 16 gauge or 14 gauge?

This depends on multiple factors. If you are stretching your ears properly with tapers, taking your time and allowing them to heal fully before you go up to your next size, without skipping sizes, your ears will stretch easily and be healthy with little to no scar tissue, allowing the hole to close up if you decide to take out your jewelry. Different people have different natural elasticity depending on their body type but as long as you allow the stretching process to be very natural your ear lobes should shrink up immensely if you choose to let them heal.

8. Why isn’t there a 1 gauge?

This is just the universal way the tapers work. Going from a 2 gauge to a 0 gauge is the first stretch that jumps from the previous 1mm stretches you're used to and everything after will be that 2mm jump. This means to be extra careful when doing your stretch go very slow and use some Tru Jelly (a lubricant we sell designed specifically to promote the natural elasticity in your skin to make an easier stretch).

9. Do stretched lobes always hurt? Or only during the stretching and healing process?

Once your lobes are done healing they will not hurt, they will just feel like your regular lobes again!

10. Why shouldn’t I stretch with silicone?

Silicone is extremely dangerous to stretch with because instead of gradually stretching your skin like a taper (our recommendation), you are snapping your skin open to the next size which can cause a blow out, a tear, or worse - rip your entire hole. Plus, silicone is an unfriendly material to place in a healing piercing; it can actually start to bind to your skin and cause further damage when removed.

11. What does a rejecting piercing look like?

A rejecting piercing will look like the jewelry is trying to make its way out of your skin. This can happen because you’re putting a foreign object in your body, and naturally your body will start to fight the object by pushing it out and healing behind it to eventually force the object completely out of the skin.

12. What is a keloid and how do I get rid of it?

A keloid is a tough bump of scar tissue that can occur most commonly in a piercing through cartilage. The best treatment we recommend is diligently using Dragon Mist. This is an all-natural topical spray with a key ingredient of tea tree oil that helps minimize and shrink the keloid bump whilst still properly cleaning your jewelry. With repeated and proper use the keloid should eventually go away.

13. My nipples/conch/belly etc. are pierced at a 16 gauge so I can’t wear the standard 14-gauge jewelry. What should I do?

The best thing to do is to go to a professional piercer and get them to use tapered needle to open your current piercing up to the proper gauge you need for your jewelry. Tapering shouldn’t cost as much, won’t hurt and will be a shorter healing period than the original piercing.

14. Why do my stretched lobes smell badly and how do I deodorize them?

The smell you experience from stretched ears is because you’ll get a buildup of skin oils and dead skin cells (ear cheese) that “gunks” up your jewelry. As your ears get larger you’ll notice it gets worse because, well, there’s more surface area of skin. We sell a product called Smelly Gelly, a petroleum based piercing conditioner that you can use once every 1-2 weeks (a little goes a long way!) to prevent the smell. Provided you’re still cleaning your jewelry of course!

15. Why should I be pierced with a needle opposed to a gun?

There are so many things wrong with getting gun piercings that we could go on forever, but basically the gun forces a blunt stud through the skin creating a jagged hole that can take a long time to heal, and can also be extremely inaccurate or crooked. It’s also extremely unsterile, and more painful than a needle.

Getting pierced with a needle by a professional will ensure that all of their instruments are properly sterilized. The needle they use is extremely sharp and hollow, allowing it safely pierce the skin and pushing the tissue to the side so the jewelry can be inserted safely. This method is almost painless and will give you much better results for healing and wearing your jewelry afterwards.

Care

1. How do I take care of my new jewelry?

Always check with your local piercer for tips on cleaning procedures. We’ve included some general tips here.

2. What is Dragon Mist?

Dragon Mist is all natural and has no alcohol or peroxide. It can also be applied directly on your piercing as a cleaning aid.

Body Piercings

NOTE: THESE GUIDELINES ARE NOT TO BE CONSIDERED A SUBSTITUTE FOR MEDICAL ADVICE FROM A DOCTOR.

• Don’t touch your piercing without first washing your hands with anti-bacterial soap. Just don’t do it.
• Do not use petroleum-based ointments, peroxide, alcohol, or iodine. These can hinder and prolong the healing process. Use a mild, antibacterial soap instead.
• The easiest time to clean your piercing is either during or right after taking a hot shower. The hot water and steam will help soften your skin and loosen the crust at the base of your jewelry.
• Use products like tissues, cotton balls or swabs to remove any crust around your piercing. Do not use a hand towel - bacteria can lie dormant in the cloth.
• Your jewelry should remain in place during the entire healing period. If you take out your jewelry too soon, you could cause an infected hole to close up, trapping an infection and leading to complications requiring a medical professional.
• Mild saltwater soaks are strongly suggested at least once a day to accelerate healing and increase your comfort. This may also help to reduce irritation in the area.
• Leave the piercing alone except for when you are cleaning it! It is not necessary or advisable to rotate a ring while healing except during cleanings.
• Don't use bandages on a new piercing. They limit air circulation and the adhesive can irritate the surrounding area.
• Oil your organic body piercing periodically with jojoba, olive, peanut, mineral, grapeseed or Vitamin E oil. Never submerge your organic piercing in water.
• Use a mild soap to clean your glass piercing.

Oral Piercings

NOTE: THESE GUIDELINES ARE NOT TO BE CONSIDERED A SUBSTITUTE FOR MEDICAL ADVICE FROM A DOCTOR.

• Rinse your mouth for 30-60 seconds with an antibacterial mouth rinse after meals. Check with a local piercing studio or drug store for a rinse.
• Using a new soft-bristled toothbrush will help to minimize the introduction of bacteria into your mouth.
• Rinse your mouth with a mild sea salt mixture or warm water for 10-15 seconds, but no more than twice a day.
• Try to sleep with your head propped up on pillows during the first few nights. Keeping your head above your heart will help to avoid initial overnight swelling.
• Take small bites when you eat, and chew slowly. Cold foods and beverages feel great and may even help diminish swelling.

2. What’s the best thing to clean my jewelry with?

We always recommend to use a basic anti-bacterial soap and warm water, a sea salt water solution, or saline solution. It is best to stay away from anything that contains alcohol or peroxide as this can be potentially damaging to your jewelry and can also dry out your skin when used.

We produce a product called Dragon Mist that we recommend using to clean your jewelry with. Dragon Mist is all natural and has not alcohol or peroxide. Also, you can apply to the piercing.

3. What is a blowout and how do I avoid it?

A blow out is caused from stretching too quickly. Basically when you’re pushing a taper through and your lobe is not quite ready to stretch the pressure that your putting on your ear lobe by trying to force the taper through will cause the bottom part of your hole to rip and release the pressure. Your ear lobe will look like it’s starting to turn inside out. To avoid this happening be patient and make sure you’re not stretching too quickly, it’s not a race. Stretching is supposed to be as natural as possible if you’re experiencing a lot of pain or bleeding that’s your body telling you it’s not ready to stretch yet, stay at your current size and try stretching again down the road.

Warranty and Support

1. Warranty Policy

We do not offer any warranty on our pieces. Should your order have any deficiencies upon arrival, we need photos of the item when opened as well as an explanation in order to review the case.

2. Privacy Policy

Please see our privacy page for details.

3. Return Policy

Details about our return policy are listed on our returns page.

4. Shipping

Shipping information can be found on our shipping page.